Friday, November 20, 2009

Renovations improve customer service

BY SAMI TRAXLER
Distribution Manager

When passing by the Saint Mary’s University Barnes and Noble Bookstore in recent weeks, students may have noticed a few changes.

The remodeling of the bookstore, which began Oct. 19, occurred as part of a renewed contract between Barnes and Noble and the university. According to Donna White, the Winona Campus Manager, Barnes and Noble is renovating the graduate school store in the Twin Cities as well.

“I think the remodeling provides a fresh and modern look for the bookstore,” said White. “The layout of the textbooks and the supplies is much different than before.”

One change is the manager’s desk now located in the middle of the store. “This way, we are always available for our customers,” said White. “No one has to come peeking in a window to see if we are around.”

“We have been asked a few times about the remodeling process,” said White. “Most of the time, students are wondering if we are adding a coffee shop, to which we respond, ‘no.’ Our store is not big enough to facilitate this service.”

Renovations were finished about a week-and-a-half after construction began.

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